Overview
Nexus Signatures Ltd operates a no-refund policy on all paid subscription fees. This policy is designed to be fair and transparent, and is clearly communicated before any payment is taken.
Free trial
All new accounts receive a 14-day free trial with no payment required. We encourage you to fully evaluate the Service during this period. The free trial is designed to give you confidence before committing to a paid plan.
No refunds on subscriptions
Once a paid subscription period has begun, subscription fees are non-refundable. This applies to:
- Monthly subscription payments
- Annual subscription payments
- Plan upgrades
By starting your free trial and subsequently subscribing to a paid plan, you expressly acknowledge and agree that the Service is provided immediately and that your right to cancel under the Consumer Contracts Regulations 2013 is waived once the paid service period has commenced.
Cancellation
You may cancel your subscription at any time via your billing dashboard. Upon cancellation:
- You will retain full access to the Service until the end of your current paid billing period
- You will not be charged for subsequent billing periods
- No refund will be issued for the remaining days of the current period
Cancellation takes effect at the end of the current billing cycle, not immediately.
Billing errors
If you have been charged in error due to a technical fault or administrative mistake on our part, we will investigate promptly and issue a full refund for the incorrectly charged amount. To report a billing error, contact us at info@nexussignatures.com with your account email and a description of the issue. We aim to resolve billing disputes within 5 business days.
Exceptional circumstances
We reserve the right to issue refunds at our sole discretion in exceptional circumstances (for example, prolonged service outages caused by us). These will be considered on a case-by-case basis and do not create a general right to a refund.
Your statutory rights
Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015. If you believe you have a claim under consumer law, you may contact the Citizens Advice Bureau or the Competition and Markets Authority (CMA) for guidance.
How to contact us
For any billing or refund queries, please contact us:
Email: info@nexussignatures.com
Nexus Signatures Ltd
[Registered address]
We aim to respond to all enquiries within 2 business days.